How do I Implement SQMAS? 

Key documents: 

  • Quality Review – to identify any aspects of the business that may impact on the eventual quality of the products or services delivered to customers and to address business risks which may affect the organisations ability to deliver to customer requirements.
  • Map out key business processes – to identify the distinct activities of your business and resources required to help identify controls and checks needed to be put in place to meet customer requirements and reduce business risks
  • Process review, checking and monitoring – to ensure that checks are being made on service / product delivery, that customers requirements are met and understood and that work is being carried out consistently and correctly. This takes into account corrective and preventive actions to rectify any shortcomings in service delivery and customer satisfaction
  • Quality Policy – a statement to demonstrate the organisations commitment to Quality Management and providing a quality service to customers
  • Quality Objectives – to drive business improvements in order to improve the service it provides
  • Management review – to annually review the effectiveness of the system. This helps the organisation to measure how successful the system is at meeting customer requirements.

Guidance documents on implementation will be made available once the company signs up to SQMAS 

How do I get involved?

Contact the SQMAS team on 0845 0945303 or email
SQMAS Limited – Company registration number 09255269